Refund Policy

Overview

CSViser subscriptions are processed by Paddle, our authorized reseller and Merchant of Record. All billing, payments, and refunds are handled by Paddle on our behalf.

Cancellations

You may cancel your Pro subscription at any time from your Account settings. Upon cancellation, your Pro access continues until the end of the current billing period. You will not be charged again after that date.

Refunds

We generally do not offer refunds on monthly subscription payments that have already been processed. However, we consider refund requests on a case-by-case basis. If you believe you are entitled to a refund, please contact us within 14 days of the charge at [email protected] with your account email and the reason for your request.

Customers in the European Union have the right to withdraw from a purchase within 14 days under applicable consumer protection law. This right does not apply if the service has been fully performed with your prior consent and acknowledgment that you lose this right upon full performance.

Contact

For any billing questions or refund requests, contact us at [email protected] or through our contact form.